By Greg Buckles, eDJ Group Expert
kCura’s Relativity has dominated the hosted review market.But when EVERYONE has Relativity, how can service providers differentiate themselves beyond the race to the lowest $/GB? Think back just a couple years to when Clearwell seemed to own the channel market. Clearwell seized the consumer brand recognition and national service providers quickly had certified Clearwell PMs running searches and supporting small reviews. kCura captured that same brand recognition with a new level of scalability and review usability that gave legal process outsourcing (LPO) providers like DTI a non-proprietary platform to host large, multi-party reviews. DTI has invested heavily in Relativity (creating a custom redaction tool and being a Relativity Best in Service Orange partner). I am sure that DTI is not walking away from that investment and all those hosted cases. However, DTI is expanding their Ipro partnership to offer PC/TAR review hosted on Ipro Eclipse. Why would DTI offer TWO review platforms with CAAT powered TAR? I am guessing that Ipro’s ‘all in’ pricing and new workflow automation are a strong motivation. Customers are tired of the analytic sticker shock (and yes, I am still seeing $200/GB fees for CAAT analytics). They want predictable costs and ‘one click’ processing. It will be interesting to watch the other big national players to see if they too expand their review platform options.
Greg Buckles wants your feedback, questions or project inquiries at Greg@eDJGroupInc.com. Contact him directly for a ‘Good Karma’ call. His active research topics include analytics, mobile device discovery, the discovery impact of the cloud, Microsoft’s 2013 eDiscovery Center and multi-matter discovery. Recent consulting engagements include managing preservation during enterprise migrations, legacy tape eliminations, retention enablement and many more.
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