Support

HOURS:

 General Support Hours: After Hours:
 5 am – 7 pm AZ Monday – Friday 24 x 7 for Urgent Issues
 Click here to view our 2015 holiday schedule.
WAYS TO CONTACT:
 Phone: (877) 324-4776 or 602-324-4780
 Web: “Submit a Ticket” under “Resources” at http://support.iprotech.com
 Email: support@iprotech.com
**All phone calls, emails and web entered issues will generate a new support ticket and an auto-response will be sent to the sender with the new issue #. This email should be replied to for all future email correspondence on that issue to prevent duplicate tickets from being generated.  If you have submitted a new request by email or through our Web Site, an agent will respond as soon as possible, generally within one business day.  For immediate assistance, please call (877) 324-4776, 5 AM – 7 PM Arizona Time, Monday through Friday and refer to the Issue Number.

Supported Product Versions

Product Version Supported Through Product Details
Allegro2015.2.001/13/17Details
2015.1.209/20/16Details
2015.1.107/08/16Details
2015.1.006/29/16Details
2015.0.106/09/16Details
2015.0.004/21/16Details
2014.1.503/22/16Details
2014.1.403/02/16Details
2014.1.302/10/16Details
eCapture2015.2.201/12/17Details
2015.2.011/09/16Details
2015.1.209/20/16Details
2015.1.108/10/16Details
2015.1.006/17/16Details
2015.0.205/25/16Details
2015.0.105/10/16Details
2015.0.004/21/16Details
2014.1.503/29/16Details
2014.1.402/10/16Details
Eclipse2015.2.001/12/17Details
2015.1.311/03/16Details
2015.1.210/11/16Details
2015.1.108/10/16Details
2015.1.006/17/16Details
2015.0.004/21/16Details
2014.1.403/29/16Details
2014.1.301/19/16Details
Ipro ADD (Nucleus)2015.2.001/12/17Details
2015.1.209/30/16Details
2015.1.107/19/16Details
2015.1.006/17/16Details
2015.0.104/26/16Details
2015.0.004/21/16Details
Eclipse SE2015.2.001/03/17Details
2015.1.110/07/16Details
2015.1.006/24/16Details
2015.0.004/22/16Details
Copy+2015.0.107/15/16Details
2015.0.006/17/16Details
eScan-IT2015.0.112/17/16Details
2015.0.012/02/16Details
3.2.147/26/16Details
3.2.103/25/16Details
Classic Suite8.7.2TBDDetails
8.6 SP6TBDDetails