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About the role: How you will make an impact

A Technical Support Engineer is well versed in all aspects of e-discovery, trial preparation and presentation, database management, and in handling the Importing, Processing, and Production of client data while providing outstanding customer service.

Responsibilities

  • Provide litigation technology support, including importing data, exporting data, SQL, video syncing and industry best practices.
  • Cover basic calls on application installation, licensing, features, and functions with “how-to” style questions.
  • Resolve common errors with documented resolutions.
  • Support at least one enterprise or desktop platform and many of the technologies utilized by IPRO applications.

Qualifications

  • Strong technical aptitude to be able to provide application support to other IT professionals.
  • A love for technology. You geek out of the latest and greatest software, build your own machines or websites, and are the go to person for all of your family & friend’s tech questions.
  • You thrive working in a fast-paced environment providing application support to end users.
  • Proficiency using Windows-based platforms.
  • Knowledge/exposure/experience with SQL.
  • Ability to work independently and promptly on assigned tasks.
  • Self-starter who is action oriented and possesses a strong sense of urgency.

We win with people. Here’s how we support ours.

  • Named as a Careerbuilder® Top Company to Work for in Arizona
  • Named one of AZ’s Most Admired Company by Best Companies AZ.
  • 100% company-paid premiums for the employee including: Health, Dental, Short/Long Term Disability and up to $50,000 in life insurance.
  • 15 PTO days and 10 paid holidays.
  • 401(k) plan with company match
  • We offer flexible start and end times.
  • We have a start-up company mentality with 29 years of industry experience.
  • Work/Life balance is valued and upheld.