Category Archives: Featured

In Honor of Juneteenth, CEO Dean Brown Reiterates Ipro’s Commitment to Diversity

Ipro commitment diversity

In honor of Juneteenth, the day the United States officially ended slavery, CEO Dean Brown sends this message regarding Ipro’s continued commitment to diversity and the defense of equal rights for all people.

“This has been a difficult and emotional time for all of us, and Ipro felt it was important to first listen and learn from Black voices. In light of the necessary conversations that are happening across our country now, I want to share where Ipro stands regarding these issues.

“Ipro sees value in each and every person. We remain committed to providing a working environment that does not tolerate racism or discrimination in any form. We foster a culture of open dialogue where we listen and learn first, while providing increased resources and outlets for sharing and support for our employees of all races, genders, sexual orientations, abilities, and religions.

  • Treat others with respect—the way you would want to be treated.
  • Defend equal rights for all people.
  • Participate in our democracy and speak up when you see a wrong.

“Ipro’s commitment isn’t new, but we stand behind it and affirm that we will continue to seek and support diversity.”

Workflow Woes: How Paralegals Can Create and Maintain Effective eDiscovery Processes

paralegals eDiscovery Workflows

Workflow Woes: How Paralegals Can Create and Maintain Effective eDiscovery Processes

JD Supra Readers Choice Top Author 2020Written by Jim Gill
Content Chief, Ipro

I have heard stories from paralegals about the challenges they face in trying to establish effective and repeatable workflows at their firms around Electronically Stored Information (ESI) and moving it through the discovery process. Today’s eDiscovery Blues was inspired by one of these stories, where the attorney had always organized documents with binder clips, and when it came to emails, the paralegal had to print those out, so they could be organized as well.

Hopefully by now, in 2020, litigation support teams understand how to leverage technology to save time, ensure accuracy, and pass on savings to their clients, even when working with a combination of ESI and hard copy documents (read this excellent Case Study with Whitney Farrell at PPS&C on how they were able to do exactly that); but it still raises the issue of workflows not being regularly reviewed or even created in the first place. On a recent Ipro webinar about creating workflows, a poll showed that a majority of the audience were working on a case-by-case basis when it came to process.

Brittany Thaler is an expert on eDiscovery workflows: she worked as a paralegal for 13 years, taught in Everest College’s paralegal training program, and is currently on the Ipro training team. “In my former life as a paralegal,” she says, “that was my task: Create a workflow, create a template, create a chart of what litigation looks like from complaint to appeal with all the tools we have available – whether that was with or without discovery tools – and when to begin trial preparation.” She continues:

“The key to making a good workflow isn’t the creation part. It’s how it actually functions in the real world. Be mindful that eDiscovery is changing the way a traditional discovery is being governed. Keep up on those changes and modify your workflows accordingly.”

Workflows shouldn’t be written and then left to gather dust. They need to evolve. That’s why it’s a good best practice to schedule a regular workflow evaluation every 6 to 12 months, to see how your teams are using the workflows and templates you’ve provided. What’s working, what isn’t working? Are they even being used?

From this you can get input from everyone involved – paralegals, litigation support, and attorneys – so that you can build repeatable processes that don’t require your team to reinvent the wheel with each case, but instead ensure accurate and efficient outcomes each time.

For more on how paralegals can create an effective eDiscovery workflow,
Listen to this webinar: Becoming the Indispensable eDiscovery Practitioner

Becoming the Indispensable eDiscovery Practitioner from Ipro Marketing on Vimeo.

 

Think You Have Extra Time to Prepare for CCPA Because of COVID-19? Not So Fast.

Prepare for CCPA

Think You Have Extra Time to Prepare for CCPA Because of COVID-19?  Not So Fast.

Written by Doug Austin, Editor of eDiscovery Today

On June 1, California Attorney General Xavier Becerra submitted proposed regulations under the California Consumer Privacy Act (CCPA) to the California Office of Administrative Law (OAL), according to a news release from the Office of the Attorney General of California (OAG).  OAL has 30 working days and an additional 60 calendar days under Executive Order N-40-20 related to the COVID-19 pandemic, to review the package for procedural compliance with the Administrative Procedure Act.  However, Becerra requested OAL to conduct an expedited review and declined to delay enforcement of CCPA from the original planned date of July 1st, but indicated he would exercise “prosecutorial discretion if warranted”.

CCPA was signed into law on June 28, 2018, and went into effect on January 1 of this year. The CCPA requires covered organizations to provide California consumers with a number of privacy-related rights, including the right to: (1) know which personal information an organization collects and how it shares that information with others, (2) request that an organization provide to the consumer the specific data elements of personal information it has collected, (3) demand that an organization delete the individual’s personal information, and (4) opt out of an organization’s “sales” of personal information to third parties. It applies to any organization that has California consumers, even if they’re not located in California.

“As our lives increasingly move online, our data privacy becomes more important than ever. The California Consumer Privacy Act, which gives consumers choice and control over personal information in the marketplace, is game-changing and historic,” said Attorney General Becerra in the news release. “Our regulations provide businesses and individuals with guidance on how to protect that choice and boost transparency, while continuing to unleash innovation. Businesses have had since January 1 to comply with the law, and we are committed to enforcing it starting July 1.”

The proposed regulations package includes the 29 page Final Text of Regulations and the 59 page Final Statement of Reasons, which also has six appendices regarding comments submitted and responses to those comments.

As noted in this blog post by Troutman Sanders, normally, for the CCPA regulations to be effective by the originally-anticipated July 1 enforcement date, AG Becerra should have submitted the proposed regulations to the OAL, and filed the approved rules with the Secretary of State no later than May 31.  But, in responding to requests to delay enforcement, Becerra said this:

“The OAG has considered and determined that delaying the implementation of these regulations is not more effective in carrying out the purpose and intent of the CCPA. The modified rules, which include regulations on employment-related information, were released on February 10, 2020 and revised on March 11, 2020. Thus, businesses have been aware that these requirements could be imposed as part of the OAG’s regulations. Indeed, many of the regulations are restatements of a business’ obligations under the CCPA, which went into effect on January 1, 2020…To the extent that the regulations require incremental compliance, the OAG may exercise prosecutorial discretion if warranted, depending on the particular facts at issue. Prosecutorial discretion permits the OAG to choose which entities to prosecute, whether to prosecute, and when to prosecute…Thus, any regulation that delays implementation of the regulations is not necessary.”

So, as far as Becerra is concerned, your organization should have already been planning to be compliant with CCPA as the Final Text of Proposed Regulations is identical in substance to the Second Modified Regulations issued back on March 27.  But, it seems a lot of organizations are still not ready, just as many weren’t ready for Europe’s General Data Protection Regulation (GDPR), when it went into effect in May 2018.  It’s more important than ever for organizations to track their data, make sure their privacy policy is up to date, develop processes for consumer requests and provide appropriate training to their employees to comply with the policy.  Discovery isn’t just for litigation anymore; it’s also about having a discovery program in place to meet your data privacy compliance needs.  And, while many companies don’t have active litigation which requires a structured approach to discovery, data privacy compliance is a universal need for every company.  I’m sure the level of preparedness within your organization will factor into the “prosecutorial discretion” that Becerra mentioned in his comments should your company violate data privacy rights of California consumers.  Time is almost up!

As part of the Educational partnership between Ipro and eDiscovery Today that was announced earlier this month, I’m excited to say that I will be writing a new weekly blog post for Ipro’s blog, to supplement the excellent educational content that Jim Gill and the Ipro team regularly provide!  Just like I do on eDiscovery Today, I will write educational posts about a variety of topics related to eDiscovery, cybersecurity and data privacy. So, look for a post from me each week here!

What is In-Place Preservation and How Does It Affect Your eDiscovery Workflow

In-Place Preservation

What is In-Place Preservation and How Does It Affect Your eDiscovery Workflow

JD Supra Readers Choice Top Author 2020Written by Jim Gill
Content Chief, Ipro

There has been a lot of discussion around In-Place Preservation (IPP) over the past few years, but many in the legal industry are still unsure of its potential for eDiscovery, data privacy, and compliance.

A good first step is to define what we mean by IPP and how that changes whether you’re talking about data retention policies or legal hold.

For retention, preserving data in-place simply means you retain the data where it’s actually being used, rather than moving it to a separate archiving solution or to a separate location the way we would move paper boxes to a warehouse (which is exactly the struggle Rick Compliance is facing in this week’s eDiscovery Blues™ comic.)

For a legal hold, the goal is to ensure data is locked down automatically, without relying on the custodian to do it, so that it cannot be altered or deleted, as it’s subject to impending litigation.

As Mike Quartararo, president of ACEDS, puts it, “In-Place Preservation to me is one of those safeguards that you bake into your workflow, your eDiscovery process, and particularly the preservation process, that is really designed to make your life easier down the road. If you don’t preserve it properly upfront, the likelihood of success later down the road is reduced.”

The ability to set retention rules on enterprise email servers has been available for some time, but a challenge that organizations face today with preserving data, particularly in-place, is how to do this across the multiple data sources that are in constant use:

  • Email sources like Outlook and G-Suite
  • Messaging apps like Teams and Slack
  • Cloud repositories like Box, OneDrive, and Google Drive
  • Video conferencing apps like Zoom

These are never really frozen in time. So if data is locked or preserved in-place in response to litigation, the functionality of those tools is affected, which disrupts business.

So IPP in terms of legal hold may require creative software solutions that can preserve data in-place, while allowing regular business operations to continue. No small feat, but absolutely a reality which can push legal teams to the next level for defensibility, security, and efficiency.

Want to hear a full discussion on IPP and In-Place EDA?
Listen to this deep dive from Mike Quartararo from ACEDS, Frederic Bourget from NetGovern,
and Ryan Joyce and Jim Gill from Ipro!

6 Ways the Ipro / Netgovern Partnership Can Jump Start Your eDiscovery Process

Ipro Netgovern eDiscovery Partnership

6 Ways the Ipro / Netgovern Partnership Can Jump Start Your eDiscovery Process

For nearly 20 years, Montreal’s NetGovern has supported a range of private organizations and public institutions with information governance needs, helping them meet data compliance requirements, safeguard personal information, and protect reputations while securing sensitive data. In January 2020, Ipro announced a strategic partnership with NetGovern, providing a new approach to performing Early Data Assessment (EDA). This initiative will enable clients to rapidly review relevant data before it is collected, dramatically lowering expensive eDiscovery costs.

One person well-acquainted with the challenges presented when interacting with Electronically Stored Information (ESI) is Frederic Bourget, CTO at NetGovern. The chief difficulty of this work is the same that Bourget encounters in software development: the result is unknown at the start. To encourage more efficiency, programmers today utilize the agile practice of iterative development, in which each step requires a discrete objective, deadline, and evaluation. In a recent blog, Frederic wrote, “The general concept of eDiscovery is to collect as much ESI as you can—to avoid missing anything—and then to review the data through an efficient, industrialized process.” However, he continues by saying, “the efficiency gains of this linear process come at a higher cost of rework. eDiscovery is more of an investigation process. As a better understanding develops, you have the ability to return to the ESI source in an iterative way to build the case timeline and presentation.”

And that’s what the NetGovern / Ipro partnership does: it re-imagines the eDiscovery process with a focus on agility. Here are 6 other ways this partnership benefits companies:

COST REDUCTION

Leveraging the right technological tools creates a number of important benefits. First and foremost: minimizing review costs by reducing the time required to sift through large quantities of pertinent data.

“If clients can interact with ESI early in an eDiscovery case, and on an ongoing basis, they can interactively process, review, and collect only the data that is relevant.”

RISK REDUCTION

Delivering less data to an opposing party or legal-service provider reduces the risk of data breaches and loss.

“Moving large swaths of data and storing multiple copies under unknown security conditions is a risky proposition in a world where all organizations have fallen, at least once, for phishing attacks.”

EARLY DATA / EARLY CASE ASSESSMENT (EDA / ECA)

Few lawsuits ever go through the full range of procedures to trial. Rapid resolution and minimal business disruption are more likely with direct access to data for assessment and being able to perform interactive investigation as the case evolves.

“Facts speak volumes and provide serious leverage.” 

KEYWORD SELECTION

Some keywords may reveal no relevant information at all. Creating an effective keyword set requires a thorough insight of the data at hand.

“Having visibility into the data allows you to assess if the [terms] are too broad and would result in collecting too much data, breaking proportionality, and putting your confidential business information at risk.”

USABILITY

The variety of locations and platforms companies use to manage communications and information can impede deadline-sensitive eDiscovery, particularly when legal teams must rely on IT, InfoSec, or outside firms to gather data.

“Providing intuitive and user-friendly tools to the legal team, to be able to run searches and collections, puts the efficiency of the process directly into their hands. Imagine being able to move seamlessly between collection, processing, and review all within one pane of glass.”

CONFIDENTIALITY

As with strategically limiting the volume of data on the front end, limiting the number of people involved also reduces risk.

“If legal can operate within their team boundary, they can perform investigations without having to explain to IT, or to an external firm, who and what are being investigated. Internal affairs stay quiet and are handled confidentially.”

To learn more about how the Ipro + NetGovern partnership can benefit you
Listen to this webinar featuring speakers from both companies and co-sponsored with ACEDS:

In-Place Preservation, Hype or Cutting Edge?

eDiscovery Software Gives Distributed Legal Teams the Agility & Collaboration They Need

distributed eDiscovery teams

eDiscovery Software Gives Distributed Legal Teams the Agility & Collaboration They Need

JD Supra Readers Choice Top Author 2020Written by Jim Gill
Content Chief, Ipro

For the past several months, the legal community has had to quickly adapt to the reality of working remotely in response to the COVID-19 pandemic. Luckily, we live in a day and age where distributed eDiscovery teams can, for the most part, continue the work at hand, through the use and adoption of technology.

We’ve all become accustomed to communication through video chat platforms, and have even come to rely on these interactions, not only for teams within an organization, but for connection with the larger legal community (shout outs here to Ari Kaplan’s Virtual Lunch Series and David Cowen and his Cowen Café Series for their efforts on this front).

But more than Zoom calls keeping legal departments connected, even when they are truly “in-house” — like our eDiscovery Blues hero, Rick Compliance and his team above – it’s important to remember the eDiscovery software and both it’s security and agility which allows legal teams to not only stay in touch but continue their work.

Aaron Swenson, Product Director at Ipro, shared, “I think today, more than ever, problems that have always existed are magnified with teams becoming distributed practically overnight: the problems of agility, consistency, and collaboration. Before, co-located teams were able to walk over and talk about how to review a document or architect a review. Which seemed great, but a byproduct is that it limits consistency and review power to only the team that’s co-located. Today’s data is created by globally distributed teams, scaling up without boundaries. Approaching this problem, where review is a team sport without physical boundaries, is a perspective I think isn’t just a necessity today, but something that will give those firms embracing it competitive advantages over the long term.”

Which is why it’s so important to leverage eDiscovery technology that gives team members secure remote access for data ingestion and processing, as well as enabling collaboration with internal and external stakeholders.

That way, whether your legal team is in-house, in-office, in-kitchen, in-hotel, or in-the-backyard, the work of eDiscovery continues securely, defensibly, and seamlessly.

Read more of Ipro’s original legal comic “eDiscovery Blues” every Friday!

 

Sharing Knowledge and Strengthening Education, Ipro Is Excited To Partner with eDiscovery Today

Ipro and eDiscovery Today Partnership

Ipro, the global leader in eDiscovery solutions, is pleased to announce an educational content partnership with eDiscovery Today.

Founded by industry leader Doug Austin, eDiscovery Today is a daily resource for eDiscovery and eDisclosure professionals seeking to keep up with trends, best practices, and case law in electronic discovery, cybersecurity, and data privacy. With this partnership, Ipro and eDiscovery Today will broaden their ability to highlight, share, and co-create the highest quality educational and knowledge-sharing thought-leadership covering all segments of the legal technology industry, including Corporate Legal Teams, Law Firms, Government Agencies, and Legal Service Providers.

“Doug Austin is a strong voice in the LegalTech community,” shared Jim Gill, Content Chief for Ipro. “It’s an honor to partner with him and broaden eDiscovery knowledge for our community. Ipro is excited to invest in education showcasing Doug’s insights through the rapidly growing thought-leadership program at Ipro.”

“Ipro has been making eDiscovery easier for the legal community literally for decades through their meaningful solutions and their breadth of educational resources, including their blog, white papers, and webinars,” said Doug Austin, Editor of the new eDiscovery Today blog.  “I am excited to announce Ipro as an Educational Sponsor of eDiscovery Today, and I look forward to working together to bring even more educational content and resources to the legal community.”

As part of their educational partnership, Ipro and eDiscovery Today will also be co-sponsoring a thought leader podcast series starting in Q3 of 2020. Conducting and publishing interviews with eDiscovery and cybersecurity experts, Ipro is able to bring thought leadership to the forefront for the legal community.

Look for this podcast series and other additional content initiatives coming soon from the Ipro and eDiscovery Today educational content sponsorship.

About eDiscovery Today blog
Authored and edited by industry expert Doug Austin, eDiscovery Today is the only daily go-to resource for eDiscovery and eDisclosure professionals seeking to keep up with trends, best practices, and case law in electronic discovery, cybersecurity and data privacy. Doug has over thirty years of experience as an industry thought leader providing eDiscovery best practices, legal technology consulting, software product management and technical project management services for numerous Corporate and Government clients.

About Ipro Tech, LLC
Ipro is a global leader in eDiscovery technology used by legal professionals to streamline discovery of electronic data through presentation at trial. Ipro draws upon decades of innovation to deliver high-performance software, services, and support, bundled as a solution and deployed the way you want it—Desktop, On-prem, Cloud, or Hybrid—significantly reducing the cost and complexity of eDiscovery. For more information, visit www.Iprotech.com.

 

 

How Government Agencies Walk the Line with Legacy Software

Government agencies legacy software

How Government Agencies Walk the Line with Legacy Software

JD Supra Readers Choice Top Author 2020Written by Jim Gill
Content Chief, Ipro

Have you ever cleaned out your closet and found that shoebox full of cassettes from college? Companies and government agencies are no different. Many of their electronic files are stored as legacy file types which are no longer supported. And these aren’t just files that are of little significance.

In an article from October 2019, Ars Technica reported that the U.S. Air Force’s intercontinental ballistic missile command had finally stopped storing data on 8-inch floppy disks. You read that correctly: data from active nuclear missile sites was being captured and managed using 40+ year-old technology. The Air Force cites the use of these legacy systems as a cybersecurity advantage, and even though data is now stored on a “highly secure solid state digital storage solution,” the Strategic Air Command still relies on IBM Series/1 computers installed at Minuteman II sites in the 1960s and 1970s.

One of the biggest challenges with legacy systems is that they work fine as long as things remain “business as usual.” But when outside events change the status quo, unforeseen weaknesses and challenges can arise quickly.

With the COVID-19 outbreak in early 2020, the number of applications for benefits from the CARES Act, passed in late March 2020, overwhelmed state employment offices. A good deal of the gridlock was state agencies relying on a 60-year-old programming language called COBOL, causing claims to take as long as two weeks to process.

As Robin Roberson, executive director of the Oklahoma Employment Security Commission, put the situation, “Our mainframe is literally over 30 years old. It’s very difficult to program, it doesn’t do much, [and] COBOL programmers are somewhat scarce.”

State agencies across the country are scrambling to update COBOL code, but according to Gartner, the average age of a COBOL programmer is above 60. Mahmoud Ezzeldin, 75, who was a COBOL programmer for Blue Cross Blue Shield and the IRS, offered to come out of retirement and volunteer help in training organizations updating their systems to meet the increased demand for relief benefits.

From an eDiscovery perspective, legacy data can prove a challenge as well. Government agencies, corporations, and law firms all most likely have some legacy data they may have to contend with regarding investigations, litigation, and FOIA or other compliance requests. As this week’s eDiscovery Blues cartoon highlights, these organizations may have the information required, but getting that data into a format that is reviewable and producible is where the challenge lies.

Which is why it’s important to work closely with your IT department to know if your organization has any potential legacy data obstacles, as well as ensuring that you have an eDiscovery technology partner who can effectively and efficiently manage those challenges.

Otherwise, you may end up like Rick Compliance, eDiscovery Manager, scouring the internet for used floppy drives.

Read More about How Your Legal Team is Being Held Back by Legacy eDiscovery Software

 

Introducing Ipro’s Legal Technology Comic Strip “eDiscovery Blues”

JD Supra Readers Choice Top Author 2020Written by Jim Gill
Content Chief, Ipro

I’ve said before that a sense of humor isn’t necessary in eDiscovery, but it sure helps. Which is why Ipro has created our own comic strip, eDiscovery Blues™.

Today’s strip features our hero, eDiscovery Manager Rick Compliance, facing communication challenges with his IT Dept.

There is no denying that communication (or the lack thereof) can be an obstacle when it comes to reaching objectives. One main issue for Corporate Legal Teams is that so many of the stakeholders involved with the legal department communicate in very different ways.

These stakeholders usually include:

  • The IT department, whose main concern will be data security
  • The company’s business units, who will ask “How is legal enabling business for the company?”
  • Other departments such as Risk & Compliance, Accounting, or HR

By connecting with these various groups within the company and discussing overall goals, as well as departmental goals, opportunities for efficiency will begin to appear. The key for legal departments is to open up clear lines of communication and put in the time and effort to build relationships and processes that will pay off in the end.

Which is why it’s helpful to find a “translator” who can bridge the gap between Legal, IT, and other business units to help identify obstacles to communication that may be getting in the way of efficiency. Once this is established, regular meetings or check-ins may be needed to clarify any issues between those stakeholders which may arise as a result of implementing new processes.

Tune in Next Friday for more eDiscovery Blues!

Want to learn more about how corporate legal teams can align with IT and other departments?
Listen to our latest webinar on-demand!

More Cases, Less Effort: How eDiscovery Technology Enables the Small & Mid-Sized Law Firm

eDiscovery Mid-Sized Law Firm

More Cases, Less Effort: How eDiscovery Technology Enables the Small & Mid-Sized Law Firm

Paul, Plevin, Sullivan & Connaughton (PPS&C) LLP was formed in 1998 by four partners who specialize in Labor and Employment litigation.  Now with 29 lawyers devoted to defending and advising employers, Paul Plevin is recognized as one of California’s top management-side labor and employment law firms, representing employers in discrimination, harassment, wrongful termination, trade secret, union-management, and other employment-related matters throughout California and, increasingly, nationwide.

Whitney Farrell is a paralegal at PPS&C, and one of five people who act as a small eDiscovery department within the firm. Along with two members of the IT department, this team knows the benefit of Ipro solutions and work cohesively when starting the process of eDiscovery.

As Whitney puts it, “We are a mid-sized firm, and Ipro is great for our needs, being instrumental in allowing our five paralegals to quickly intake documents on the fly. With the ability to work harmoniously between programs, we utilize Ipro’s eDiscovery tools daily. Then, for the two or three times a year as we prepare for arbitration or trial, we can tie everything together in TrialDirector.”

Leveraging Technology to Streamline the eDiscovery Workflow

Ten years ago, Paul Plevin used Adobe to manage case documents, then moved to an earlier Ipro product, eScanit, along with Concordance, but the firm was growing, and so were document counts. They needed a complete suite of products that would allow them to process, review, and produce documents.

As Whitney stated, “Litigation moves fast, and Ipro continues to keep up with the pace. Now our paralegals are able to streamline the intake process and speed through any processing jobs, allowing our attorneys to review as soon as possible.”

She continues, “Ipro’s processing engine allows us to all work within the controller at one time, which has helped tremendously with workflow. Previously, we had workstations set up in a separate office, so we would have to physically change locations to process any jobs. Now, with a single, centralized controller on all of our computers, we are able to work from our desks. This has greatly improved our workflow, and we all process so much faster now. Attorneys also love Ipro for desktop and responded positively when we transitioned from our previous vendor. Now, the staff are able to perform document review quickly and easily.”

Scaling for a Variety of Cases and Clients

Case size can vary greatly depending on the matter, and the need to scale becomes vital. For example, union arbitration cases are relatively small, often with only a few hundred documents, and come and go quickly. At the same time, staff may get a special request to look at a plaintiff’s emails in their entirety (e.g. 10 years of emails, 150k+ documents), which will exponentially grow the database.

During a complaint involving a hospital – which was originally filed in December of 2013, when they were still using Concordance – PPS&C decided to migrate to Ipro solutions. Moving 10k documents was seamless, and attorneys were able to manage the case quickly, as well as now being able to import documents into TrialDirector for the trial.

“The fact that we were able to easily switch software in the middle of an ongoing case, which we then won, says a lot,” according to Whitney.  “This same case was recently called back on appeal, and when we opened the case in the software, it was all still easily accessible, and we were ready to move forward immediately.”

Not only does Ipro provide the power and scalability to handle large electronic datasets, transferring files sent via email, file transfer, or hard drive, it also has the flexibility to deal with legacy files. In one recent case involving a professor who had been at his university for 25 years, Paul Plevin received boxes of paper documents dropped at their offices. But with Ipro, they were able to scan them directly, utilizing the powerful processing engine, and immediately prepare the attorneys for review.

“A One-Stop-Shop”

When asked what she likes most about Ipro, Whitney responded, “Everything I need is in one place, and all the products work so well together. It breaks everything down into a straightforward, three-step process: processing, administration, and review. Ipro is truly a one-stop-shop. And the post-processing Quality Control (QC) module – which we always use whether the dataset is a single page or a thousand emails – allows us to keep clean, clutter-free, accurate databases, keeping attorneys from wasting time with bad data, and instead, has them quickly moving into review.”

“And besides the software,” Whitney adds, “Ipro’s tech support and training teams are amazing. I’m always able to get the help I need to solve any problem. Ipro makes our process quick and effective, allowing us to save time and take on additional cases without additional effort. It was so easy to make the switch, our attorneys love it, and we haven’t looked back.”

Want to learn more about how Ipro helps small and mid-sized law firms
use technology to compete with the AmLaw 200?

Listen to this webinar with PPS&C’s Whitney Farrell and and Wilson, Turner, Kosmo’s Justin Peña