Category Archives: Industry News

Zoom Boom: eDiscovery Considerations Around Videoconferencing

eDiscovery and Videoconferencing

Zoom Boom: eDiscovery Considerations Around Videoconferencing
Written by Jim Gill, Content Chief, Ipro

With many of us now working from home in response to the COVID-19 pandemic, the reality of using videoconferencing software like Zoom, Teams, and other such platforms has become a regular part of the day-to-day. This was already becoming a trend with a significant part of the workforce dispersed, but as early as February 3rd, Zoom CEO Eric Yuan said they were seeing record usage in response to the virus. Now with mandated shelter-in-place orders and some companies moving to a one-hundred percent remote-work model, this usage continues to grow.

So how does videoconferencing affect eDiscovery? Here are 3 Things to Consider:

Recording Laws and Jurisdictions

There are both state and federal laws in the United States around recording conversations (including electronic conversations). Most states require one-party consent, which can come from the person recording if present on the call. However, some states require that all parties to a call consent to recording. In today’s world, there are often multiple people on a call from different jurisdictions (nationally and globally), which raises additional complications.

In a white paper by Matthiesen, Wickert & Lehrer, they raise the issue of deciding on which laws apply to any given call. “Some states require the consent of all parties to the conversation, while others require only the consent of one party. It is not always clear whether federal or state law applies, and if state law applies which of the two (or more) relevant state laws controls. A good rule of thumb is that the law of the jurisdiction in which the recording device is located will apply. Some jurisdictions, however, take a different approach when addressing this issue and apply the law of the state in which the person being recorded is located. Therefore, when recording a call with parties in multiple states, it is best to comply with the strictest laws that may apply or get the consent of all parties.”

Scope and Proportionality

Under the Federal Rules of Civil Procedure, Rule 26 determines which Electronically Stored Information (ESI) falls within the scope of the case, and if that information is proportional to the needs of the case. In other words: what information can be requested as evidence? This also applies to video and audio files.

Two points are taken into consideration when determining scope: the information requested must be relevant to the outcome of the case, and it cannot be privileged. So when it comes to recorded video conference files, they have to meet these two guidelines to even be considered within the scope of a case.

If conference recordings fall within the scope of a case, then the courts look at the following six factors laid out in FRCP Rule 26(b)(1) to help determine rulings on proportionality.

  • The importance of the issues at stake
  • The amount of information in controversy
  • The parties’ access to the information in question
  • The parties’ resources to obtain the information
  • The importance of the discovery in resolving the issues
  • Whether the burden or expense of the proposed discovery outweighs its likely benefit

Collection, Processing, and Review of Videoconference Data

Knowing what you have before collection puts you a step ahead when starting the eDiscovery process, so work with your IT Director to document and understand all of the videoconferencing software your organization uses and how data from these programs can be extracted.

In a recent article by Gina M. Vitiello, shareholder in the Atlanta office of Chamberlain Hrdlicka, and Patrick Kennedy, director of eDiscovery at Andrews Myers, the authors remind us that it’s not just the audio and video data that is created during a videoconference, but other information and metadata is created as well.

“Most [videoconferencing apps] allow the recording to capture not only what the speakers on the call say, but any screens that are shared, side conversations that occur in the chat window and a full list of participants who have logged into the meeting.”

Another thing to understand is where the data resides after the call is over and how it is affected by company retention policies.

The article adds, “eDiscovery hinges on collecting the right electronically stored information from the right places. Those places can include such things as email boxes and network share drives from individuals who are involved in the suit. But as we have learned, eDiscovery professionals should also ask where meeting software file recordings are stored so those locations can also be included in the collection.”

As with any unique source of ESI, having a process in place ahead of litigation on how to collect and process this data for review will greatly cut down on roadblocks later.

 

For more on understanding how different data sources can affect your eDiscovery process
Download the Ipro Pre-Litigation Data Inventory Checklist

Ipro Pre-Litigation Data Checklist

Ipro Integral to LightSpeed Legal Success – Case Study

Ipro LightSpeed Case Study

Ipro Integral to LightSpeed Legal’s Success – Case Study

Flexible, Scalable, Powerful

Since 2006, LightSpeed Legal has provided eDiscovery, forensic, and trial services predominately to Am Law 100 firms in the US, as well as a variety of global clients. To do this successfully, they must quickly and accurately expedite the processing of large quantities of ESI and scanning of documents. As Rith Kem, Chief Strategy Officer at LightSpeed, says, “you can’t do that without the array of flexible options Ipro provides.”

He continues, “Our cases average between 100 and 200 gigabytes, but can quickly balloon to multiple terabytes. Ipro allows a strategic and nimble shop like LightSpeed to give white-glove service to all of our clients.”

Robust Analytics, Unparalleled Productions

When asked about which features specifically stand out, Rith responded, “All of the above,” going on to mention Ipro’s intricate processing features and flexibility, document batching, data reduction analytics, email threading, near dedupe, redactions, open APIs for 3rd party analytics, a robust ECA interface, on-the-fly but intricate reporting which includes access to the full metadata, and print options.

“We love that it’s not a black box,” Kem said. “Having access to the underlying database is very important. In a day and age when everything is automated, it’s easy getting data in, but a painful nightmare to have to go back and prove why things were produced the way they were. And we’ve done hundreds of productions using Ipro, and the level of quality to DOJ specifications is unparalleled.”

20 Terabytes, Multiple Languages, No Problem

In one recent case involving a government investigation into bribery charges at a Brazilian corporation, LightSpeed processed over 20 terabytes using Ipro for enterprise and loaded 15 million records into Ipro Review, hosted in LightSpeed’s own secure data center. LightSpeed brought in Portuguese speaking attorneys to begin the review process, and Ipro was selected for its user-friendly interface for review in addition to highly competitive pricing when compared to other platforms.

Analytics were also implemented at strategic points to assist in the efficiency of the review, such as running email threading and near-dupe analysis. Ipro also has a language ID feature that can identify up to 100 different languages. During the review, one reviewer said, “You can often tell when someone is discussing suspicious activity when they switch between languages.” Ipro’s ability to find these anomalies across multiple languages – in this instance, English, Spanish, and Brazilian Portuguese – played a vital role for the reviewers.

Significant Cost Reduction Over Other eDiscovery Products

With any case, strategy evolves as things move forward. Ipro’s flexibility, myriad options, and unlimited scalability have been integral to LightSpeed’s success. “Unlike a few solutions,” Rith said, “you can host Ipro on-premises, in Ipro’s cloud, or in other 3rd party clouds. This along with Ipro’s transparent pricing, allows our clients to significantly reduce costs compared to using other products.”

 

For a deeper look at Ipro for enterprise and how it can help your legal team
Check out our latest product webinar!

Ipro’s COVID-19 Response & Our Continued Customer Commitment

Written by Dean Brown
CEO, Ipro

The spread of COVID-19 (coronavirus) has many organizations looking for ways to protect their employees and changing the way they do business. We at Ipro are doing everything possible to protect our team members, suppliers, and clients, and to minimize disruption to your business and ours.  During this uncertain time, I wanted to communicate what Ipro is doing to protect business continuity for the software, support, and services our customers rely on, so they can focus on their employees and businesses, instead of worrying about technology.

I’m incredibly lucky to work with a talented and committed team here at Ipro.  Our workforce is flexible and adept at collaboration from any location. In response to the current unprecedented situation, Ipro has initiated several proactive programs for its employees and teams critical to your services.

  • To protect our customers, our staff, and our partners, Ipro will be closing our offices effective 3/20/2020 for the next 60 days. You should not see any disruption in our ability to support you across sales, support, training, engineering, or services.  Our Technical Support will continue 24×7.
  • Our customer support, implementation, customer success, and engineering operations teams are equipped with special and unique procedures to ensure continuity. Our business continuity plans are in place and up to date and include the infrastructure for all our employees to work from home.
  • Continuing to support customers and protecting their data is our main priority. We will continue to comply with security policies, specifically in relation to protecting all of our client data. For our Cloud customers, we will follow up with new data transfer instructions.
  • We have suspended all travel to reduce the potential impact on our teams and yours.  However, our staff are equipped with virtual communication tools to help you, whether that is a sales question, training, or managing an existing case. We encourage all our customers and partners to take advantage of these virtual tools. If you have paid for an on-site training or consulting session, we will be contacting you to either postpone or modify the session to be virtual.
  • Our Engineering teams are still moving forward as we plan for another product release for both our Enterprise and Desktop deployments. Keep an eye out for release notifications.
  • If our customers should experience any issues or concerns with their ability to serve their own clients, please don’t hesitate to reach out. Our support teams stand ready to help with any software-related questions, and our services team can jump in immediately to assist with any eDiscovery challenges.

Our firm has embraced a flexible workplace and culture, and we are well-prepared to serve you. As we continue to monitor the situation, you can be assured our dedication to our clients and our partners remains unaffected. Thank you for your trust in us, and I wish all the best for the health of you and those you care about.

Legal Operations and KPIs: Where to Start

Legal Operations and KPIs

Legal Operations and KPIs: Where to Start
Written by Jim Gill, Content Chief, Ipro

In a recent Above the Law article, Mike Quartararo, President of ACEDS, said, “You want to know why the billable hour is so entrenched and not going anywhere any time soon? It’s because it provides a direct, measurable metric or benchmark for the value of a lawyer to a law firm.” But it seems the billable hour is pretty much where it stops – for now – when it comes to KPIs. He continues, “Few, if any, firms are tracking the type of work, and none that I’m aware of are looking at the quality of the work (at least not in any systematic way).”

In parallel, tracking and measuring outside legal spend becomes the standard KPI for corporate in-house legal teams. But if this is the only metric, then the legal department will more than likely remain a cost center for the organization. They may reduce outside legal spend, possibly by using technology to cull data sent for outside review or by bringing other tasks in-house, but until a priority is put on setting clear objectives with trackable and measurable outcomes, progress will be the result of trial and error.

Alignment between Legal Ops and the Legal Department

A first step in setting KPIs for a legal ops manager is to identify all of the key practice areas (contracts, M&A, internal investigations, eDiscovery, etc.) within the organization and work with the General Counsel to establish goals for each of these areas, then create KPIs around those goals. Each organization will have different priorities and opportunities in different areas, so determining what these are up front will avoid headaches later.

Data Availability and Data Integrity

Once goals are in place, you then need to determine what data is needed in order to measure them, find out if that data already exists within the organization, and who owns the data (it may live outside of the legal department).

A few examples legal ops managers might look for:

  • E-Billing
  • Number of outside firms and service providers under contract
  • Number of matters currently underway or that took place in previous years
  • Average spend per matter
  • Common key custodians
  • Data types across the organization and processes needed to retrieve it
  • Cost per stage of the EDRM (governance, legal hold, preservation, collection, processing, review)
  • Software and other technology currently in use by the legal department and its value

After an inventory is complete, partner with data creators to evaluate any obstacles to begin tracking data against objectives.

Align KPIs with Overall Business Objectives

The legal department can be an island of sorts in the middle of a corporation. Aligning legal operations goals and KPIs with larger company-wide objectives can lead to important gains in ways that may have been overlooked at first. For example, if one of the main goals of the company is diversity and inclusion, then KPIs should be established to determine how the legal department aligns with this overall objective. This may begin with tracking the size and demographics of the legal team itself, hiring practices, wages and pay equity, along with other aspects of the legal department that are needed to benchmark against the overall business objective.

Communications

There is no denying that communication (or the lack thereof) can be an obstacle when it comes to reaching objectives. One main issue is that so many of the stakeholders involved with the legal department communicate in very different ways. Which is why it’s helpful to find a “translator” who can bridge the gap between Legal, IT, and other business units to help identify obstacles to communication that may be getting in the way of tracking KPIs. Once this is established, regular meetings or check-ins may be needed to clarify any issues between those stakeholders which may arise as a result of measuring KPIs.

Conclusion

Some aspects of a successful team aren’t measurable, but many of them are. First, you need to take the time to understand the departmental and organizational goals and then begin benchmarking the current state of things. Once that benchmark is established and tracking performance against that benchmark becomes standard, it may be surprising how many opportunities for improvement will become clear, or how goals may be revised based on data that was unknown until tracking began. After all, ignorance may be bliss, but knowledge is power.

 

Find out how Ipro empowers internal and external legal teams to effortlessly collaborate while reducing costs without sacrificing data security and defensibility.

New Ipro Webinar on How to Get the Most Out of eDiscovery Education

eDiscovery trends 2020

Law School, Certifications, and Training (Oh my!) – How to Get the Most Out of eDiscovery Education (New Webinar)

Education in eDiscovery is a mixed bag. Anytime you talk to someone in this industry, it’s always interesting to hear how they started doing the work they are doing. I’ve never heard anyone say, “Oh, I majored in eDiscovery – it was my childhood dream,” but the common thread you do find is that they were interested in the law or technology (or both), which led them to a current role at a law firm, service provider, corporation, or software company.

However they arrived, the question remains about how to continue learning the latest trends and best-practices in order to do the job. Since many people attend webinars and conferences to do just that, we here at Ipro decided to do both and host a webinar on eDiscovery education live from the annual Ipro Tech Show.

On 3/12 at 2pm EST you can hear three industry leaders, each from a different segment of the training and certification world, discuss how you can get the most out of your eDiscovery education.

Hear Michael Quartararo from ACEDS, Josh Abbott from ASU, and Krista Schmidt from Ipro talk about how technology training and certification can give you a competitive edge in your career path, as well as offer their insight into the most important best-practices you should adopt on the job.

Only one week left to Listen to the webinar On Demand now!

Ipro Announces Improved Training and Certification Guidelines

Ipro Training and Certification

Ipro is pleased to announce a new and improved process for product training and certification. Krista Schmidt, Director of Professional Services says, “Ipro’s ability to scale its training and certification programs in synchronicity with its evolving technology greatly contributes to customer confidence”

Product Certification exams are geared towards expert-level individuals who are responsible for the overall administration and workflow design in the product they are looking to certify in with both administrative and end-user functionalities.

All product exams consist of both a written and practical exam component in that order, designed to demonstrate the tester’s knowledge of both the product and workflow best practices.

Product Certification prerequisites include Advanced Product Training by the Ipro Training Department and 6 months of working experience in the product. (Hands-on practical experience in the product is critical to passing the certification exam).

  • Books and notes are NOT permitted during examination.
  • Test takers must achieve a score of 80% or higher on both the written and practical exam sections.
  • Product Certifications expire one year from the date of certification.
  • Ipro Certified Admins will be required to take a 1-hour written renewal examination within 30 days prior to the expiration of their certification.
  • Ipro Certified Admins will receive notification at the 90, 60, and 30 day mark prior to expiration.
  • Renewal examinations include a combination of original exam questions and new release questions for a total of 30.

With these new clear and concise standards, Ipro hopes to provide test takers with enhanced certification confidence, and heightened prestige.

Are you free next week and want to see the Ipro Training and Certification team in action? Come to the Ipro Tech Show! Register Now!

About Ipro
Ipro is a global leader in eDiscovery technology, drawing upon decades of innovation to deliver high-performance software, services and support bundled as a solution and deployed the way you want it – Desktop, On-prem, Cloud, or Hybrid – significantly reducing the cost and complexity of eDiscovery.

 

Speakers Announced for the 2020 Ipro Tech Show

Ipro Tech Show Speakers

Ipro is pleased to announce the featured speakers for the Ipro Tech Show, which will happen March 11th – March 12th, 2020 at the Beus Center for Law and Society, Sandra Day O’Connor College of Law at Arizona State University.

This 2-day event is packed with industry thought-leaders and endless networking opportunities.
We are continuing our Industry track this year on topics ranging from how emerging technologies are disrupting eDiscovery, how in-house counsel and law firms are using AI powered tools, and how social media affects the legal profession.

Trust us when we say, you won’t want to miss this year’s event.

This Year’s Featured Speakers at the 2020 Ipro Tech Show

  • Brad Blickstein, How In-House Counsel and Law Firms are Using AI Powered Tools
  • Tiana Van Dyk, Social Media and Legal Professionals
  • Mike Quartararo, Project Management in Electronic Discovery
  • Gary Marchant, Emerging Technology in eDiscovery
  • Pierre Chamberland, Compliance Automation for “Peak Complexity”
  • Jay Carpenter, Blockchain: The Inevitable Future
  • Stanley Friedman, Finance Law: Legal Meets Accounting

Ipro Tech Show is only a few weeks away! Register Now!

About Ipro
Ipro is a global leader in eDiscovery technology, drawing upon decades of innovation to deliver high-performance software, services and support bundled as a solution and deployed the way you want it – Desktop, On-prem, Cloud, or Hybrid – significantly reducing the cost and complexity of eDiscovery.

 

2020 eDiscovery Industry Snapshot (New Infographic)

2020 eDiscovery Industry Snapshot

At LegalWeek this year, Ipro conducted a survey to capture a snapshot of the eDiscovery industry in 2020, focused on these three areas:

  • Data sizes
  • Solution deployments
  • Use of alternative legal service providers (ALSP)

Each of these continue to be significant within the eDiscovery world; however, this survey brought back some interesting results, reminding us that while there are definitely some overall changes happening in the industry with these trends, there are still some aspects of the process that may run counter to the big-picture reports.

eDiscovery industry snapshot

Data Sizes:

The overall trend with the tech industry in general and the legal industry specifically, is that data sizes are growing. And this is undeniably true. However, when we asked about the average data size per matter, 53% of respondents said under 10GB. This draws an important distinction between the data sizes a corporate legal team or a law firm has to manage overall versus the data sizes that may be involved in a singular case or triggering event.

 

eDiscovery industry snapshot

Solution Deployment:

For several years now, the benefits of the cloud have been touted in the eDiscovery industry, and there’s no doubt there are many. So it’s not really a surprise to see cloud deployments leading the survey results for this question. On-Prem deployments are still prevalent, most likely because of the demand for data control and security, particularly for corporate in-house legal teams. And interestingly, hybrid deployments – where a blend of on-prem or local deployments are scaled using the cloud and/or eDiscovery managed services – came in strong amongst respondents, solidifying this rising trend in legal tech.

eDiscovery industry snapshot

Use of ALSPs:

And speaking of legal teams utilizing managed eDiscovery services, a large majority of respondents said Alternative Legal Service Providers were a regular part of their eDiscovery workflow. There are several reasons for this — predictable pricing, scalable eDiscovery on-demand, help with complex litigation – and as we can see, more and more legal teams are taking advantage of this option for an agile response to challenges that may arise.

Download this Printable / Shareable Infographic Today!

Ipro’s 2020 eDiscovery Snapshot

2020 eDiscovery industry snapshot
Data Sizes:

Blockchain Will Affect eDiscovery (But Probably Not Today)

blockchain eDiscovery

Blockchain Will Affect eDiscovery (But Probably Not Today)
Written by Jim Gill, Content Chief, Ipro

Forward-thinking law firms, in-house legal teams, and ALSPs aren’t wrong for keeping blockchain on their radar. After all, there’s no harm in staying aware of nascent technology that may impact the industry a little too soon rather than too late.

Where we Currently Stand:

Recently, Bettina Warburg, Technology Investor and Visiting Professor at University of Texas, gave an interesting and informative talk on blockchain at LegalTech 2020. She basically laid out the stages of technology innovation as such:

  • Infrastructure
  • Middleware
  • Applications

With the internet we know, infrastructure was everyone agreeing to build the world wide web using TCP/IP; middleware was the development of the different coding languages used to create pages on that infrastructure; and applications are just that — the tools we use to do certain tasks. Warburg said that with blockchain, “We’re currently at about the same place we were in 1995 with the internet.”

She went on to discuss three areas blockchain is most likely to impact the legal industry, once applications are developed and adopted.

eDiscovery:

This seems an obvious one, in that any new source of electronic data – especially if it’s used for enterprise or corporate purposes and thereby is subject to civil litigation – will need to be discoverable. So in the same way that technology vendors were figuring out how to collect, process, and review emails in 2006, the same will have to happen for blockchain-based applications. And along with the technology, guidelines like the Federal Rules of Civil Procedure (FRCP) and accompanying court-rulings and case law will shed light on how our current processes and solutions will change.

Compliance Innovation:

Currently, compliance is carried out by sampling percentages (of a supply chain, engagement, enrollment, etc). Because blockchains are immutable and transparent to everyone, compliance can be carried out for entire businesses in real time, rather than a sample at intervals. On the flipside of this issue, blockchain tech isn’t GDPR compliant for the same reasons, which would require some type of blockchain pruning, so that people can opt out of sharing their personal information, even though it still exists within the blockchain.

Code as Law:

Because blockchain technology allows machines to conduct business and transact currency within the parameters of their coded directives, it could set the precedent of machine code being adopted into law, with machines themselves then being able to carry out arbitration. If this is beginning to sound like sci-fi, you’re not alone. But then again, we thought the same about pocket computers / communicators straight out of Star Trek not so long ago.

Conclusion:

There’s a lot of potential yet to be understood from blockchain. But if you think about the early legal tech companies that were around in the 90s, they were doing very different things and solving different problems than we have today. The successful were able to take that foundation and experience in the industry and pivot into the needs and challenges that came in the aughts and teens. And the same will happen in the coming decade.

As Olga V. Mack, CEO of Parley Pro, said in a recent Above the Law piece about blockchain and AI, “Your focus must be on whether a solution solves your problem and allows you to do things better, not what technology powers it.” Which is why we must keep a clear perspective on emerging tech and stay focused on the very real challenges the eDiscovery industry is still facing every day, like how to effectively deal with Slack data or helping the corporate legal department move from being a cost center to enabling business growth. When we start knocking these things out of the park, then maybe we’ll be ready for blockchain.

Looking for more insights into emerging technology and the eDiscovery industry?
Register for the Ipro Tech Show, taking place at Arizona State University College of Law, March 11-12.

 

9 New Ways Low-Tech Law Firms Leak Money, Thanks to AI

The following blog was curated with information from the AI panel at the Ipro Tech Show 2019. The conference is held by Ipro Tech, a Phoenix-based legal thought-leader and innovator in the eDiscovery industry—simplifying the process from discovery to trial while significantly reducing the cost and complexity of eDiscovery through user-friendly software, services, and support.
Written by Lara Piu

“The AI era is here. Sound futuristic? More like fundamental,” says eDiscovery & Information Governance Counsel William Kellerman at Hanson Bridgett LLP.

“It’s basically taking something that takes a lot of human effort and using a computer to make it easy, make it routine,” he stated in his recent Ipro Tech Show talk, where he and other top legal experts informed leaders about the future of the industry.

Yet, less than a third of people working at law firms use AI or machine learning according to a new Bloomberg Law Legal Operations & Technology survey.

 

Ease of use, budget, billable hours, and compliance are some of the reasons they’ve not jumped on the AI bandwagon. But now that the rest of the world is in-deep with AI, ironically, low-tech firms are experiencing new problems—here are just nine of them:

1. Civil procedure compliance

Justice is served with the right combination of data and expertise.

“8% of lawyers, doctors, lawyers, doctors, and other professionals, are correct 8% of the time; machines on their own are correct around 50% of the time; but an expert using machine learning is correct 95% of the time,” reports Kellermann, who advocated that justice is served with the right combination of data and expertise at the Show.

2. Above the line write-offs

AI electronic billing that reviews outside counsel bills can create above the line write-offs.

For example, data provided by the law firm is loaded into the system, the AI tool bubbles up certain items to the top, and anything that’s above the line is not paid for, or paid at a lesser amount, according to Kellerman.

3. Alternative fee agreements

The technology lawyer and litigator also reports that companies use AI to create alternative fee engagement agreements.

“So … you’re going to do all of this patent work for this price for the year, and that’s all you get. It’s no longer hourly billing,” Kellerman adds.

4. Pre-bills

The same pre-bill technology firms use to analyze associate and partner contributions is now being used against you in the vendor space.

“Anybody who’s providing legal services, regardless of how you’re doing it, how you bill and what you bill for, is going to be scrutinized by these kinds of tools,” Kellerman advises.

5. Inefficient legal specs

Monthly legal invoice review, analysis, and payments is a tedious job that firms that continue to have human resources to tackle, but now more than ever, legal firms must be efficient.

Corporate clients demand value and production.

Squire Patton Boggs Director of Practice Support, Stephen Goldstein says, “That movement is causing corporations to be much more aware about how they spend their legal dollars.”

6. Class action certifications

AI’s ability to quantify whether the burden or the damages for class members and their circumstances are substantially similar, it can help—or hinder—class certification.

“These technology uses coming are coming to the legal space and creating a great opportunity,” Kellerman notes, but naturally, the key is to be on the winning side of that equation.

7. Zero-trust differential privacy

Next-level corporate security represent life and death matters as well as organizational risk, which is how we arrived at the new zero-trust environment.

And this makes AI and machine learning crucial. Kellerman says, “Those are the kinds of things we’re going to need to see in our law firms, in our businesses, and the corporations who are going to drive that, to secure these conversations, to ensure privacy, and to do the work we need to do to inform the experts.”

8. Information overload

Between text, email, and the app of the day, the sheer volume of data that has to be sifted through today is at an all-time high and growing exponentially.

“You’re putting a lot of that information in a system that is being preserved. So the volume of data that is being generated today is at an unprecedented level,” explains Precision Discovery CEO, Kinny Chan.

9. Rogue stickies

Goldstein, who has been working with predictive coding for at least a decade, recalls how stickies fell off manually tagged documents in the old days. But with electronic discovery and predictive coding, more information is found rather than lost, he explains.

“It’s able to concentrate on what’s not relevant and just move it out of the way so we concentrate on what we need to concentrate on,” Goldstein says, noting some firms have resisted the technology with concerns to loss in billable hours. “But the good news for everyone in the room here is, this is not going to replace our jobs, this makes us all more valuable.”

“Anybody who’s providing legal services, regardless of how you’re doing it, how you bill and what you bill for is going to be scrutinized by these kinds of tools.”

—  William Kellerman, eDiscovery & Information Governance Counsel, Hanson Bridgett LLP

 

Want to learn more on how to help your bottom-line?

Register to attend the Ipro Tech Show 2020

Getting up to speed on AI is just one of the many ways successful legal firm partners build their future-proof vision at Ipro Tech Show 2020. Held March 11-12, 2020 in Phoenix, Arizona, the show inspires informed legal and compliance innovation for litigation professionals, executives, attorneys, paralegals, IT professionals, law firms, corporations, government agencies, and legal experts each year.

“I found my first Ipro Innovations conference to be a high-energy, thought provoking event that I felt privileged to attend,” says leading legal industry analyst and Ari Kaplan Advisors Principal, Ari Kaplan.