Technical Support

Tempe, AZ

Day In the Life

The support you provide for Ipro’s product lines will be for complicated, tricky, not-found-in-a-text-book type problems, which will require great patience, a good ear, and keen technical knowledge. As our Tech Support Engineer, you will provide technical and application support to clients by answering questions on function and usage on all of Ipro’s software products via the telephone, internet and/or email. To help make our products better, you will communicate with team members regarding product issues, including escalation of unknown or undocumented issues to product development. Doing so, you will own client issues through entire resolution chain until client is satisfied.

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Why Work at Ipro

Technology and the law touch every aspect of our lives in some way, which is why the work we do at Ipro is so important. Our team members know that we are on the forefront of the eDiscovery industry, ensuring that data involved in investigations, legal matters, and trials leads to just, speedy, and cost-effective outcomes for our clients.

This is why we build a community around our workers: they're friends, neighbors, people you volunteer with, people you root for. And Ipro's objective is to help our employees fulfill their dreams while making a difference to our customers.
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