The support you provide for Ipro’s product lines will be for complicated, tricky, not-found-in-a-text-book type problems, which will require great patience, a good ear, and keen technical knowledge. As our Tech Support Engineer, you will provide technical and application support to clients by answering questions on function and usage on all of Ipro’s software products via the telephone, internet and/or email. To help make our products better, you will communicate with team members regarding product issues, including escalation of unknown or undocumented issues to product development. Doing so, you will own client issues through entire resolution chain until client is satisfied.
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