Yearly Archives: 2017

Ipro Announces Platinum ADD Partnership with Avalon

TEMPE, Arizona – Ipro Tech, LLC, a worldwide leader in eDiscovery solutions, announced today its Platinum ADD Partnership with Avalon, a New York-based company that has been committed to solving client challenges since May 2000. The combined commitment of these two companies to helping their customers has naturally led to a partnership.

Vice President, Enterprise Sales, Seth Wiersma explained, “More and more of our clients are looking for other hosting and review options that provide alternative workflows and different pricing options that best suit the needs of their particular case. Ipro’s continued development in their product and a like-minded approach to creative and flexible solutions for their customers very much appealed to us.”

When asked about their decision to use Ipro’s ADD platform, Wiersma stated, “Our primary goal was to position Avalon with options to bring to our customers. No single platform can suit the needs of every matter, and no single platform will appeal to every user. The addition of Ipro enables us to appeal to a wider customer audience with a broader solution set.”

The Ipro Partner Program is designed to help companies offer the products and solutions that customers want, gain differentiation in provided services, build credibility in the industry, and grow the business. Kim Taylor, CEO/President of Ipro Tech, claimed, “Avalon is an exceptional company, and we have enjoyed working with them. We look forward to the future as our teams work together to change the legal tech industry.”

In addition to being a Platinum ADD Partner, Avalon has successfully achieved the highest level of ADD certifications to be able to administer and train on the full ADD solution. Among their employees are three ADD Sales Experts, two ADD Administrators, and an ADD Trainer.

For more information about becoming an Ipro Partner, email partnership@iprotech.com or visit their Partner Program page. To learn more about ADD certifications, visit the Training page.

 

ABOUT IPRO TECH, LLC

Founded in 1989, Ipro is a global leader in the development of advanced software solutions used by legal professionals to streamline the discovery process. Ipro’s worldwide network of corporations, law firms, government agencies, and legal service providers rely on Ipro’s Enterprise platform to organize, review, process, and produce litigation data of vast sizes and complexity levels more efficiently and cost-effectively than ever before. For more information on Ipro, visit www.iprotech.com.

 

ABOUT AVALON

Founded in 2000 and based in Syracuse, New York, Avalon is a national leader in document services and has experienced steady growth since its creation. Avalon provides eDiscovery, digital forensics, cyber security, managed eDiscovery, and traditional litigation support services to law firms and corporations across the United States. At its core, Avalon is a problem solver. They work hard to find solutions to clients’ challenges and strive to prove that no one can out-service their team. For more information on Avalon, visit www.teamavalon.com.

The Anatomy of Troubleshooting

While technology can be beneficial and efficient, sometimes things just don’t work (as we have all experienced). And, it always seems to stop working at the worst possible moment. You try everything you can to fix the issue, but with the stress of preparing a case and trying to stick to a strict timeline, it’s easy to become frustrated. You finally decide to call technical support with the hope that someone can help you out.

When any customer or client calls in for help, we want to make sure they have the best experience possible.

There is a lot of work that goes on behind the scenes for our support team while we are on the phone with you; we review past calls, research your company and software, and try to diagnose your current issue. Understanding the process can help your experience go more smoothly.

With all support calls, we use the “Dig DEEP” methodology, which stands for Data, End User, Environment, and Program. By identifying the symptoms of your problem and linking it to one of these four categories, we can fully solve the issue, instead of giving you a temporary fix.

When a customer calls in, we listen first. We may ask follow-up questions to get a better understanding of the issue, such as:

  • Are the results consistent?
  • Does this happen to other users or computers?
  • Does it happen with particular file types?

Because this industry involves time-sensitive projects with very short deadlines, we will ask about the level of severity for the issue:

  • Is there a time constraint we are working against?
  • Is this causing a work stoppage and preventing further work and deliverables?

At this point during the call, we categorize the issue with DEEP. Typically, problems that are Data or End User related can be solved rather quickly, while issues with Environment and/or Program are more challenging to fix. When we classify a problem as Data or End User, we test the issue by repeating the steps taken by the user or checking our dataset with the software.

If the issue hasn’t been solved at this point, we then check the Environment. Based on the information we gather, we come up with a possible explanation for what may be the cause. Once we know the nature of the problem, we apply a possible ‘fix’ to see if the issue is solved, and if it is, we then create a plan of action that best fits the time constraint and needs of the customer.

We would love for technology to always work correctly, but we also know not everything functions perfectly all the time. So we are here, ready to help you get back on track with your litigation process as quickly as possible.

TrialDirector vs. PowerPoint

You put a lot of time and effort into preparing your case for trial, but how are you going to effectively show your case to the jury? TrialDirector was designed specifically for trial (as you can tell by the name) and is the leading trial presentation software because of the following features:

  • Organize witness workbooks – quickly drag and drop items into a witness folder
  • Apply exhibit numbers – add trial exhibit numbers and other unique identifiers to your case items
  • Search transcripts and create designations – generate PDF reports to print, email, and share
  • Make exhibit lists – TrialDirector creates Word documents that you can save, print, or copy into other files
  • Present documents and video in a variety of ways to maximize your presence in front of the jury
  • Zoom, highlight, and use a variety of mark-up tools for maximum impact and understanding

“Eh I’m good, I use PowerPoint.”

We agree that PowerPoint is an excellent presentation program. It creates linear presentations that you can make in advance. So why take the time to learn TrialDirector? Putting aside all the functions listed above (which PowerPoint can’t do, by the way), let’s focus on the presentation.

When you’re presenting to a jury, you need to adapt, be quick on your feet, and prepare for the unexpected. For instance, a document might suddenly be admissible, or the witness answers your question in court differently than in his deposition. What do you do – take a few minutes to create a new PowerPoint slide at counsel’s table? Request a recess? Make the jury wait in silence? You don’t want to lose the impact of expediency.

TrialDirector lets you present any document, any time. You just type in the exhibit number and hit enter; that’s it. You can now continue your questioning about this now-admissible document without missing a beat. When you finish, return to your regularly scheduled presentation organized in a workbook. It’s seamless for you and transparent to the jury.

But don’t worry…

PowerPoint has a place in your case and it has a place in TrialDirector! We know that PowerPoint is ideal for opening statements. Create your opening in PowerPoint and easily load it into your TrialDirector case. TrialDirector will display your PowerPoint presentation and you can move through the slides at your pace, just as you would in PowerPoint.

Ready for closing arguments? Insert the images you showed the jury through TrialDirector into your PowerPoint closing. This will enhance memory and recall. Jurors will not only remember the document, they’ll remember what you showed them.

So, you use PowerPoint? That’s not a problem, because TrialDirector doesn’t make you choose. Use the comfort of PowerPoint along with the flexibility and power of TrialDirector to make your case.

Trial Presentation Software for a Mac? Here’s How with TrialDirector!

Trial Presentation Software

Is There a Trial Presentation Software for Mac?

Despite the hours and hours of preparation before a trial, one single decision or piece of evidence could completely change the course of the case.

As an attorney, you are able to think and react quickly, but unfortunately, unfamiliar technology can be a stumbling block in a dynamic and stressful environment. Even well-practiced lawyers struggle when trying to use new computers, operating systems, and software programs in an ever-changing situation.

Your confidence as a presenter forms the foundation of effective trial presentations, and trial prep is not the time to learn how to navigate a new computer. If you use a Mac daily, then that shouldn’t change when you enter the courtroom.

Although TrialDirector and other associated software (TimeCoder Pro, DepoView, etc.) are designed for the Windows operating system, there are a variety of available methods that will allow you to enjoy the capabilities of your Mac along with all the features of TrialDirector software:

  1. Boot Camp: Don’t worry, this option doesn’t require you to participate in physically-exhausting activities; preparing and presenting in trial is demanding enough. Boot Camp is a program created by Apple that allows you to install the Windows operating system onto your Mac, so you can have two operating systems on one computer. This method gives you great stability and smooth performance with your software; however, while using Windows, you cannot access any of your iOS applications.
  2. WINE: This option requires a little more effort than grabbing a bottle of your favorite beverage and chatting it up with friends. Certain types of WINEs (Windows Emulators), such as WineBottler and CrossOver, allow you to run Windows-based programs on iOS-based systems. You simply download and install the Windows Emulator, and then your software will run on iOS using the WINE. These emulators work similarly to Boot Camp, but not all programs are fully supported, so you might run into some issues depending on the software you’re trying to use.
  3. Virtual Machine: This sounds like the most fun out of the three options, like an exciting virtual reality experience or a time-traveling device. Although a virtual machine isn’t quite that futuristic, it can be extremely helpful when trying to run Windows-based programs on iOS. Basically, it runs a virtual copy of the Windows operating system on your Mac, which allows you to use any software that is designed for Windows. Virtual Machines such as VMWare Fusion and Parallels Desktop do require more processing power and RAM, but you’ll have fewer problems.

 

 

How to Get 10/10 on Your Next Trial Presentation

Some people just have it.

The confidence, the perfect rhythm and speed of talking, the right vocabulary and stories…everything to make a stellar presentation. They could be talking about the importance of tying your shoes with two loops instead of one, and you would still leave the room feeling inspired to be a better person.

But what about those of us who just don’t have it? You’ve spent weeks and months collecting evidence, annotating exhibits, and constructing your argument, but without a good presentation, all that effort might not matter.

In addition to having stellar trial presentation software, here are some tips to help you engage the jury and give a worthwhile presentation:

  1. Be Yourself. Yes, it’s cliché, but it has power. You have a unique personality, whether that is outgoing, soft-spoken, serious, light-hearted, confident, or more reserved. To be effective and confident while you’re presenting, you need to do what comes naturally. Talking too slow can be just as distracting as talking too fast. The jurors may not have law degrees, but they can tell when you’re faking enthusiasm or solemnity. Your strongest asset is to be natural.
  2. Don’t give them the whole pie. Imagine your favorite dessert, whether that be mint brownies, hazelnut cheesecake, or raspberry pie. You eat one bite of that dessert, and that delicious spoonful leaves you craving more. Now imagine how you would feel if you ate a whole giant pan of that dessert in one sitting. You would probably be sick to your stomach and ready to swear off sugar for the next 6 months. The same concept applies to your presentation; your videos, depositions, and annotated exhibits are great elements, but it’s possible to have too much of good thing. Make sure to give your jury a bite of the case instead of overwhelming them with too much information.
  3. Practice. You know the saying, “Practice makes perfect”. Practicing can be mundane and repetitive by nature, but the more you practice, the more confident you’ll be. Your presentation will flow smoothly, and you’ll be better able to handle any last-minute revisions or curveballs that get thrown your way during a trial.
  4. Don’t let technology control you. Your technological tools are meant to enhance your presentation, not replace you as the presenter. Ultimately your words are going to have the biggest impact on the jury, not the annotated exhibit on the screen. You provide the necessary commentary and explanations to give meaning and purpose to the evidence; without you, the jury sees a random collection of videos and images. Don’t underestimate your influence in the courtroom, and make sure the technology doesn’t overpower your argument.
  5. Involve your audience. The jurors in the courtroom have experiences and circumstances that strongly impact their perspectives and decisions. If you truly know your audience, you can communicate in a way that helps them to see the personal relevance of the trial. If one of the jurors is a middle school math teacher with three young kids, present in a way that connects his circumstances with your case.

Comment with any tips you use to have a successful trial presentation!

Connect with us on Twitter, Facebook, and LinkedIn, or learn more about TrialDirector and how it can help you by visiting our website. Already have TrialDirector? Check out one of our training courses.

A Heart-Wrenching Lawsuit

The parents of 8-year-old Gabriel Taye have filed a federal law suit against officials of the Cincinnati Public Schools district; but it has nothing to do with failure to educate, oversized classrooms, or discrimination, which are common reasons for legal action involving schools. Gabriel’s parents blame the school officials for allowing and even covering up the bullying at school that led their son to commit suicide.

According to a report from the Associated Press, his mother was unaware that her son had been bullied until lawyers discovered an email from a police detective gave details of an encounter outside the boys’ bathroom where Gabriel was knocked unconscious, two days before he hanged himself.

The parents’ attorney stated, “If CPS had been honest with her about what happened in the bathroom…and the dangerous school environment Gabe had to navigate each day of third grade, she would never have let him return to [school]”.

However, school officials claim that Gabriel told staff responding to the bullying incident that he had simply fainted, without mentioning anything about suffering bullying or assault.

As this case approaches trial, attorneys on opposing counsels are collecting evidence and preparing their cases, each with the goal to communicate effectively to the jury. On one side, the attorney represents a grieving couple who will spend the rest of their lives wondering if they could have saved their boy of they knew about the bullying. On the other side are school officials who are struggling to provide quality education with decreasing government budgets. Losing this lawsuit would be devastating to both the plaintiffs and defendants.

“If you want peace, work for justice” – Pope Paul VI

If you were asked to present in this trial, how would you prepare? Which tools would you use? What methods would you follow? How would you present your exhibits?

Advancements in legal technology can seem daunting and distracting, but it is engineered to have the opposite effect. New technologies help you to streamline your data review and presentation processes, allowing you to be more efficient and effective. Legal software is designed to offer lawyers the tools to provide the jury with understanding and their clients with justice.

Connect with us on Twitter, Facebook, and LinkedIn, or learn more about TrialDirector and how it can help you by visiting our website. Already have TrialDirector? Check out one of our training courses.

Ipro Taps Into Trial Technology with Acquisition of inData Corporation

Trialdirector by Ipro

Article by: Ian Lopez, Legaltech News

Its first move following major investment, Ipro looks to a new technology area in an increasingly consolidating e-discovery marketplace.

When it comes to vendor choices, the e-discovery market is increasingly becoming a smaller place. And judging by the activity of recent years, acquisitions and strategic partnerships seem to be the favored method for scaling. Arizona-based e-discovery provider Ipro Tech first ventured down this path after being bought by investment firm ParkerGale. And as Ipro CEO Kim Taylor told Legaltech News, Ipro “sold with the upfront intention to make a few acquisitions.”

On August 1, Ipro made its first of those acquisitions, purchasing inData Corporation, a fellow Arizona company best known for its trial presentation software TrialDirector. The moves allows for the integration of Ipro’s Automated Digital Discovery (ADD) platform with inData’s trial and deposition management offerings.

The intent for users is to be able to shift between e-discovery and trial programs without having to leave a single platform. Speaking about inData’s users, CEO and president Derek Miller told LTN, “Ideally, they’ll be able to add on a subscription piece. … And those that want to just go to trial will still be able to just go to trial.”

When it comes to pricing and subscriptions, Taylor noted that “all that has to be figured out.” He added that Miller and inData CFO/COO Scott Palmer will “move over into different roles” with Ipro, and that over the next three months, all of InData’s employees will “be integrated into Ipro.” The terms of the acquisition have not been disclosed.

For Ipro, the benefits of the acquisition are twofold. For one, it allows the company to make its way into trial technology, a market often overlooked in e-discovery M&A. Further, it is also the company’s first attempt since being purchased to make a play in the increasingly consolidating e-discovery market, which is currently witnessing major companies like kCura, DTI Technology, Lighthouse, and LDiscovery take significant market shares.

“One of the reasons we did the [ParkerGale] deal back in April was to make sure that we have the resources to compete,” Taylor said. “If you look, the other companies out there, whether its kCura or the cloud companies or whatever, they’re out trying to steal my lunch money every day. And they’re only getting bigger and better, so we have to keep up. We do believe if you look at TrialDirector, it’s a household name on the law firm side. … It gives us access to those folks and really helps us kind of get a stronger footing.”

The market is indeed rapidly shifting. In July 2016, Epiq Systems was purchased by DTI for $1 billion, while OpenText acquired Recommind for $163 million. This past June, contract data discovery company Adsensa was acquired by Exari.

And while the e-discovery space becomes the domain of fewer and fewer companies, it remains to be seen whether companies like Ipro can engage in their own acquisition strategies to compete. Mark Yacano, global practice leader of managed legal services at Major, Lindsey & Africa, told LTN that the acquisition is “endemic of the challenges that businesses are facing to stay relevant.” Discussing major players, he described how Relativity, despite moving to the cloud and having partners “wondering how that will impact them, kCura still has an enormous market share.”

“Folks like Ipro have to find a hook, have to find a differentiator,” he said. “I’m surprised it’s taken this long for a provider to integrate with the trial presentation and trial preparation function, because logically they do make sense to pair. But whether or not that’s a significant enough differentiator for Ipro to build market share, I think that’s going to be very, very interesting.”

The Legaltech News article can be found by clicking here.

Cyber Requirements in the Workplace

Blog by Calvin Platten, General Counsel, Ipro

It is important for a company to protect its cybersecurity to minimize opportunities for breaches and other situations where critical data may be leaked to unsavory characters. While the technical aspects of creating a secure network may be a job for IT, cybersecurity is the responsibility of all employees. The weakest link in a network is frequently a company’s own employees.

For example, phishing e-mails often proceed cyber-attacks. They are not just e-mail SPAM. They are e-mails targeting employees who have access to financial accounts, PII, and/or PHI. The following is information from the ISACA on the epidemic of phishing e-mails proceeding cyber-attacks throughout the U.S.

1. Intelligence Gathering

  • It takes an average of 4 minutes from the time a phishing e-mail is sent until the victim opens it and clicks on the link or attachment.

2. Initial Exploitation

  • Phase one Malware is installed when someone clicks on an e-mail link – Phase one Malware remains on the victim’s PC an average of 270 days without being detected.

3. Command and Control

  • The Malware phones home to get instructions and goes silent – Antivirus Software can’t detect this activity.

4. Privilege Escalation

  • ISACA found that 63% of data breaches were a result of stolen user credentials.
  • By targeting an individual with just 10 phishing emails, 90% of the targeted users clicked the link and were compromised.

5. Data Exfiltration Occurs

  • Cybercrime has evolved into a long game. When it comes to moving data off your network the hackers will end up using our own FTP servers, Webex, Skype, and other business applications that you need to run your business just because they can.

To prevent its employees from succumbing to phishing e-mails and other cyber scams a company needs to establish clear policies for cyber security, create a system where employees are encouraged to report breaches of the policies, continually review and update their policies, and discuss the up to date policies with all employees, not just management.

Ipro Acquires inData Corp, a Leading Trial Presentation Company

TEMPE, Ariz., August 1, 2017 – Ipro Tech, a global leader in the development of advanced eDiscovery software solutions, announced today that it has acquired inData Corporation, creator of TrialDirector, a market leader in trial presentation based in Gilbert, Arizona.  Terms of the transaction were not disclosed.

It has been Ipro’s vision for the discovery process to be simple, affordable and automated.  Historically, there has been a significant disconnect between document review, knowledge management, and trial presentation.  By combining these companies, Ipro serves its vision by creating a seamless integration with inData’s deposition management and trial presentation solutions along with Ipro’s automated digital discovery platform, ADD.  With this acquisition, legal teams will now have one platform, one company to cover them from the time evidence starts rolling in, all the way to the courthouse.

These storied companies, both touchstones in the litigation technology industry, have paved the way, survived, and flourished over the years through their innovation and commitment to service.  Together, their technology, clients, culture, and people are poised to lead the industry as it continues to evolve.

Ipro CEO, Kim Taylor, has been looking to expand into the trial software and services vertical for some time. He said, “inData and Ipro have a tremendous amount of synergy considering our time in the industry, our solutions, and the customer-base we serve. We are beyond excited to bolster our competitive edge by integrating inData’s products and people into the Ipro family.”

inData Corporation has been leading the trial presentation field for two decades with 90% of the AMLaw 200 firms using TrialDirector today.  The powerful presentation tool has been used countless times in trials all over the world.  Combined with TrialDirector, inData’s additional products and services run the gamut between video and text synchronization, transcript management, and trial consulting.  Derek Miller, inData’s CEO and Scott Palmer, inData’s CFO/COO will take on new roles within Ipro.  Derek stated, “For the last 29 years, we have built a company that is a household name for trial presentation.  This acquisition allows us to put TrialDirector into more customer hands as well as strengthening the resources for development and support.”

In April 2017, Ipro announced its acquisition by ParkerGale, a private equity group in Chicago, Illinois.  The investment by ParkerGale has enabled Ipro to expand software and service offerings to meet its ongoing customer requirements.

About Ipro Tech, LLC

Founded in 1989, Ipro is a global leader in the development of advanced eDiscovery software solutions. Ipro’s Automated Digital Discovery workflow platform helps customers organize, review, process and produce litigation data of vast sizes and complexity — more efficiently and cost-effectively than ever before. To learn more visit iprotech.com.

About inData

Founded in 1984, inData creates software applications to aid in the trial preparation and presentation process. In addition to developing useful software, inData also responds to litigators for urgently needed training and consulting services inData has worked side-by-side with litigators in hundreds of trials across the globe and developed a recognized expertise in the legal community for consulting in trials in a variety of industries.